What is Help Desk Software?
Help desk software is a tool used to organize, manage, and respond to service-related requests.
Some help desks are used for external requests from customers, whereas others are used for internal service requests from team members.
To make your customers happy and satisfied, you wish to assume like them. you ought to have answers to what your customers want, what they expect from you after they use your merchandise, and what will create them keep connected to your business.
If customers have any queries related to your product, services, or issues, you should response to them quickly. Eventually, you would like a way to manage all those conversations. The Help Desk Software is one of the best ways for it. It is a software program developed to capture, track and maintain client queries online.
This is often a one-point contact for client problems and their fixes. It can be known as client service software, IT service management software, or a ticketing system that helps customer-care operators automatize service management. It serves you internally by giving services for needed workers, or outwardly for the purchasers who have purchased merchandise or services from you.
Let us discuss the 11 best Help Desk Software that makes you the most effective client service supplier.
Top Trending Help Desk Tools for 2023
1. HelpScout
HelpScout is a complete client support platform that features each tool you would like to deliver impressive client expertise. after you sign on for facilitating Scout, you get access to an entire suite of tools.
HelpScout’s shared inbox includes options like personal notes and @mentions to boost team collaboration, associated collision detection helps cut back duplicate work by showing once an agent is actively performing on a selected speech. you’ll be able to automatize routine tasks like spoken communication sorting with workflows and obtain extra context with client profiles.
If you’re trying to make a robust client knowledge base, Docs is correctly up your alley. The WYSIWYG editor makes helping center content a breeze, integral search practicality and organization options guarantee customers will realize the content they have. Docs-specific reports show that content is doing best and therefore the most useful areas for you to expand. You also get access to Beacon, which offers live chat capabilities associated with proactive support choices through an embeddable widget. It has online and offline choices to assist customers to notice the answers they have once and wherever they have them.
HelpScout additionally comes loaded with pre-built performance dashboards. Reports assist you higher perceive individual and team performance and You can additionally produce custom reports that specialize in the metrics of your selection.
Features of Sendinblue
- Mailbox
- Knowledge base
- Live chat
- Beacon
- Workflows
- Reporting
- Customer management
- Messages
- Integrations
HelpScout Pricing
Free trial offered. Standard pricing starts at $20 per user/month
Plus starts at $40 per user/month
Pro starts at $65 per user/month billed annually (save up to 20 %)
For the monthly plan, Standard pricing starts at $25 per user/month
Plus starts at $50 per user/month.
Plans range from Free to keep everyone on the same page, to Standard for automation features & world-class support, to Plus for advanced collaboration & organization, to Pro for security, scale, & hands-on service for large teams.
Starting Price- $20 per user/month
Free trial- Available
2. ZenDesk
This is the best help desk software for little and large-scale organizations. It focuses on client question management and helps organizations monitor agent collaboration and agent performance.
The tool will rummage around for the client’s ticketing history terribly simply. It offers integrated surveys that facilitate businesses to enhance their client satisfaction. Overall, it provides a well-organized price tag management method. It makes a multi-channel support resolution that has features sort of a shared inbox, a knowledge base, and live chat tools & additionally provides a lot of advanced AI-based solutions for chatbots and autoresponders.
You also get access to a number of productivity and automation options, still as over 1000+ integrations to attach with alternative tools in your support system.
Features of Zendesk
- Service widgets
- Live chat & messaging
- Flexible ticketing management
- Knowledge base
- Multi-language support
- Integrated voice software
- Analytics and reporting
- API, SDKs, and app integrations
- Collaboration tools
- Self-service portal
- Custom views
- Automation and Intelligence
Zendesk Pricing
Starting Price – $19 per agent/month
Free trial – Available
For complete service solutions, Zen desk offers –
Plans for everyone :
Suit team – $49 per agent/ month billed annually
Suit growth – $79 per agent/ month billed annually
Suit Professional – at $99 per agent/month billed annually
Plans for enterprises :
Suit enterprise – $150 per agent/ month billed annually
Additional enterprise – at $215 per agent/month billed annually
For the modern sales solution, Zen desk offers –
Team – $19 per user/ month billed annually
Growth – $49 per user/ month billed annually
Professional- $99 per user/ month billed annually
3. Hiver
Hiver is the top help desk software built for Google work space (formerly called G Suite), which helps groups deliver quick and sympathetic client service right from Gmail. Support groups will use Hiver to assign client emails, track everyday work, and collaborate easily on queries over some time.
It additionally provides you access to some coverage to raised perceive team performance and gains insights into the common reasons customers reach out.
It conjointly offers advanced analytics and automation to assist and improve the potency of its client support groups. and since Hiver intuitively fits within Gmail’s interface, groups can onboard themselves quickly and don’t need to pay a great deal of their time learning new software systems or switching tabs.
Features of Hiver
- Email management
- Live chat
- Knowledge base
- Collaboration
- Contacts
- Analytics and reporting
- Automations
- Integrations
Hiver Pricing
Hiver comes with a 7-day free trial, following which you’ll make a choice from three rating plans.
The yearly plan includes Lite INR 800 per user/ month.
Pro INR 2200 per user/ month, and Elite 3300 per user/ month.
The monthly plan includes Lite INR 1100 per user/ month, and Pro INR 2800 per user/ month.
Elite 4000 per user/ month. In Lite you will get all the essential tools for getting started with customer service.
In Pro, you will get SLAs, CSAT, and rich visual analytics which will help you deliver outstanding customer service and In Elite You will get Custom access control, round-robin assignment, and uptime SLA for delivering customer delight.
4. Zoho Desk
Zoho Desk the best help desk software is the industry’s 1st context-aware software package designed to resolve everyday client service challenges. it’s straightforward to line up and generally customizable.
The software offers social media integration and permits customers to raise queries from any place they need. it’s an intuitive ticketing read and makes team collaboration easier.
It packs all the automation and analytics necessary to scale to any volume of shoppers. it’s wide protrusile and offers integration choices to attach with alternative business tools utilized by the team for context and continuity.
It includes loads of the same old suspects sort of a shared inbox and a knowledge base tool. They even have additional advanced offerings like AI-assisted response and advanced automation for things like voice communication sorting and tagging.
Features of Zoho Desk
- Ticket management
- Zia
- Self-service
- Social media integration
- Agent productivity
- Process automation
- Extensibility
- Insights and Impact
- Customization
- Security
Zoho Desk Pricing
In Standard, you will get all the essential support features to augment your customer service team.
In Professional, you will get simplified collaboration and process automation functionalities for fast-growing teams.
In the Enterprise plan You will get advanced AI and customization capabilities to enable enterprise-grade support.
Price transparency, faster deployments, and higher adaptation are the best advantages offered by Zoho desk
5. Freshdesk
Freshdesk is the best help desk software. it’s developed in such the simplest way to fulfill the wants of each tiny and huge scale firm. It offers a large variety of capabilities like automation tools, multi-channel support, self-service portals, etc.
It offers a free trial set up for the users to be ready to check all the options and get familiar with the software. When you check-in, you get access to tools sort of a shared inbox, a content tool, and chat capabilities for managing support requests.
The tool permits you to line the custom price tag standing in order that you’ll keep the complete team within the loop to allow them to grasp once the ticket gets resolved.
Features of Freshdesk
- Ticketing automation
- Customizable dashboard
- Knowledge base
- Support channels
- Self service
- Automate routine workflows
- Powerful integrations
- Scenario automation
- Reporting
- Unifies email
Freshdesk Pricing
6. Atera
Atera is the best help desk software that brings you a help desk software package that’s made-to-order for MSPs and IT service suppliers.
It includes practicality for time tracking, expense pursuit, request and invoicing knowledge base, and document management. It focuses on remote observance and management (RMM). You get a help desk and ticketing system that permits you to attach with a shopper and address their queries in an economical and efficient manner.
With this platform, the raised tickets square measure mechanically synced between your client’s client portal and Atera’s UI. It additionally permits you to schedule tickets to look at just one occasion or at a later date. it’s additionally terribly straightforward to edit or delete tickets on this platform. It significantly shines by providing you the power to make a totally made-to-order and branded client portal that may be utilized by your shoppers to boost tickets or connect with you.
Features of Atera
- Remote monitoring and management (RMM)
- Patch management
- Ticketing
- Helpdesk
- Billing
- Network discovery
- It asset tracking
- Workflow management
Atera Pricing
A 30-day free trial is available. It has 3 pricing editions that start from $99 to $149.
Pro Plan: $119/ month/technician, Growth Plan – $149 /month/ technician, Power Plan – $199/ month/ technician.
Annual Plan: $99/month/technician, Growth Plan – $129/month/ technician, Power Plan – $169 /month/technician
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7. LiveAgent
LiveAgent is the best help desk software that’s capable of streamlining multiple communication channels into one universal inbox. The code is simple to implement & utilize and offers quite a hundred and eighty advanced facilitate table options and over forty third-party integrations.
LiveAgent is best identified for its lean live chat gismo, that is that the quickest on the market, moreover as its unimaginable support team that supports its users 24/7 through multiple communication channels
Features of LiveAgent
- Ticketing system
- Live chat
- Call center
- Customer service reporting
- Multilanguage
- Customer portal
- Mobile help desk apps
- Help desk security
- Web contact cards
- Integrations
8. Jitbit
Jitbit is the best help desk solution which is available both as a cloud-hosted SaaS and an on-premise solution. It options a strong automation engine that handles routing tasks, powerful SLA rules, Live Chat, plus management, cognitive content, file management, and even live screen recording.
The software system offers a standard mailbox that helps agents consolidate tickets and repair requests. however its primary feature is handling support email, and this can be wherever it shines best.
Features of Jitbit
- Email ticketing system
- Mobile help desk
- Support requests tracking
- Unique security features
- SaaS version available
- Web-based
- Asset management
- Multilingual
- Knowledge base
- Tickets assignment
Jitbit Pricing
A free trial version is available.
Small $2199 (up to 10 agents), Company $3799 (up to 20 agents),
Enterprise $6499 (unlimited ), SaaS (hosted) $24/month.
9. Salesforce
Salesforce is a client-support software system designed for little businesses. It is the best help desk software have you ever got for your business.
It helps businesses higher connect with their customers by providing them with superb service expertise. The software system offers customers the self-service support website to assist them to get the answers to their queries severally. takes client support to a subsequent level.
As a very cloud-based, online help desk ticketing system, Desk.com is accessed on any authorized platform or device, and users will access constant, latest knowledge, mechanically synced in real-time.
Features of Salesforce Help Desk Tool
- Free G suite
- Pre-built business apps
- Lead management
- Ticket and case management
- Communication channels
- Real-time insights
- Self-service platform
- Knowledge management
- Customer management
Salesforce Pricing
A free trial is offered.
Sales Cloud Essentials- $30/user/month (billed monthly); $25/month/user (billed annually)
Service Cloud Essential-: $30/user/month (billed monthly); $25/month/user (billed annually)
10. TeamSupport
This package has been designed notably for the B2B trade. It offers one platform for all consumer interactions and makes it simple for businesses to trace and manage their relationships. the only centralized info of the package provides businesses the visibility of requests, issues, tickets, and conversations.
Features of TeamSupport
- Multi-brand structure
- Email integration
- Self-service support
- Reports and analysis
- Ticket automation and workflows
- Customizable ticket management
- Mobile agent tools
TeamSupport Pricing
A free trial is available.
For complete support, Essential support is $49/agent/per month
Enterprise support is $69/agent/month
The complete customer suite is $119/agent/month
11. Paldesk
Paldesk is a multi-channel help desk software that principally works for sales and client support groups. It combines requests from live chat, email, social media, and mobile apps into a centralized dashboard and simplifies the price ticket management method for the client service groups.
The help desk software boosts time intervals and helps businesses to enhance client satisfaction.
Features of Paldesk
- Powerful integration
- Multi-channel support
- Centralized dashboard
- Customizable visual experience
- Analyzation
- Automation
Paldesk Pricing
7 days free trial is available.
Rookie – $9/agent/month.
Early stage- $14/agent/month
Rising star- $22/agent/month
Also, they have flexible price ranges as per your Organization’s standards and needs.
Best practices finding help desk software
We explore the list of best help desk software solutions with a dashboard look, description, features, benefits, pricing, and so on. While not a doubt, it’s terribly clear that these help desk software packages have created client-customer relationships stronger with improved client satisfaction.
The listed top help desk software contributes considerably to increasing your company earnings by enhancing your client support. So choose the right one for your business!!
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